Frequently Asked Question
Search FAQ
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Ordering
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What is your guarantee?
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Is it too late to order for my upcoming graduation?
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Why has my credit card was charged when my item hasn't shipped?
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Do you have a store on base?
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The shirt I want doesn't have my relationship listed. What can I do?
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I graduated a long time ago. Can I still get a shirt?
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I have two recruits graduating on the same day. Can I get my shirt printed to acknowledge both of them?
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Does the option to print the name/platoon on the back mean it won't be on the front?
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I don't want the name on my shirt but it's a required field. What can I do?
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I don't know the platoon number. What can I do?
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How do I add more shirts to my existing order?
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My recruit got injured and his graduation date will change. What now?
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Help! I need to change my order! Is it too late?
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What is your guarantee?
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Shipping
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How long does it take to ship my order?
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How long does it take to receive my order?
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My order got misrouted in shipping and I don't think I'm going to get it in time. What can I do?
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The tracking says my order was delivered but it's not here. What should I do?
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I put the wrong address on my order and it has already shipped. What now?
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My tracking says my package is being returned due to an incorrect address. What now?
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Can I pick my order up on base?
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How long does it take to ship my order?
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Sizes & Colors
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Are the measurements in the size charts correct?
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I ordered the wrong size and the shirt is personalized. What can I do?
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My shirt doesn't fit and it's personalized! Is there anything I can do?
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Do these shirts run small, large or true to size?
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Do you have children's sizes?
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I need a shirt size that is not listed. Can I mail you a shirt?
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I need a shirt size that is not listed. Is it possible to get one in my size?
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Why are all the shirt colors the same for my Marine's Company?
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The images on the website seem to be different shades. Are the shirts going to be a different shade depending on which design I order?
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Why is my shirt gold? My son's color is yellow!
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Are the measurements in the size charts correct?
